Return & Exchange Policy
Need to send something back? No worries, we'll do our best to help you. We want you to be satisfied!
How long do I have?
We offer a period of 7 days from when you receive your item for returns/exchanges. Clearance items (anything over 50% off) Underwear and Jewellery are excluded from return and/or exchanges.
What's the return process?
We want you to be overjoyed with your items. If the fit is wrong or you're otherwise unhappy with your order, we are here to help. In order to initiate a return, please contact us via email at firstname.lastname@example.org.
We will reply right away with a confirmation of return/exchange and ask that we receive your package within two weeks after approval is given to ship.
We ask that you send the item back to us in its original condition in its original packaging (or similar poly mailer - please do not mail back in paper envelope). In order to be eligible merchandise must not be washed, worn, modified, or damaged.
Because your return will most likely find a new home with someone else, all returned items will be inspected to ensure they are in resellable condition. We will let you know via email if there are any issues with your return.
Exclusions and rejections can apply to return requests.
What's eligible to be returned?
All items must be in their original condition in the original packaging (or similar poly mailer - please do not mail back in paper envelope). In order to be eligible merchandise must not be washed, worn, modified, or damaged.
CLEARANCE ITEMS ARE FINAL SALE THIS MEANS ANYTHING ABOVE 50% OFF
Who pays for the return?
If you received the correct item and it isn't damaged or faulty, you pay the shipping costs for the return. This includes all return/exchange shipping costs, including customs and duties.
We subsidize shipping as much as we can for our wonderful customers, but if we were to pad our prices to accommodate the cost of paying for returns, our prices would have to go up for everyone - not just those who need to return or exchange.
If you are shipping from outside Canada, please mark your package as a warranty return or a return worth $0.00 - more info below.
If you require any assistance or have any questions regarding a return, please e-mail email@example.com.
What if I got the wrong item?
Oops! We are a small business made up of a handful of very busy people, and this sometimes happens... please email us right away at firstname.lastname@example.org and we will solve this for you as quickly as possible! Because we run out of stock really quickly on popular items, DO NOT WAIT. Email us right away to let us know of our error - we would hate to run out of the proper item before we realize our mistake.
Do you refund shipping costs?
No, we do not! We subsidize shipping costs for our wonderful customers as much as we are able, and provide free shipping for qualifying orders, but we are unable to refund shipping costs on any returns and exchanges that are not due to faulty merchandise. If we were to pad our prices to accommodate the cost of paying for returns, our prices would have to go up for everyone - not just those who need to return or exchange.
A $15 shipping fee will be deducted for any online orders that are shipped to the nearest location for pick up and returned for refund. Store credit or exchange will be reimbursed in full.
Send your return/exchange package to:
1245 Frances St
All refunds are issued to the original payment method. Depending on your method of payment, the credit may take 3 - 5 business days to appear in your account.
Please note: The original shipping charge is non-refundable. We refund the price paid for the items only!
Wrong size? Wrong colour? We can either exchange with you for the desired item (provided it is in stock), or issue you a store credit for future use.
In order to be eligible merchandise must not be washed, worn, modified, or damaged. It must also be in the original packaging or similar poly mailer - please do not mail back in a paper envelope. Please include your order number somewhere inside or on the packaging.