Questions? Check out the topics below, but if you're still unsatisfied contact us and we'll get back to you ASAP.
Order Process & Orders
Once your order is processed and shipped you will receive a Canada Post tracking number. At this time the parcel is under the care of Canada Post and guaranteed through them. Be sure to keep your shipping details in case further investigation is required. Track your order here.
Once an order has been processed we are not able to add to the order or change the shipping options, address, etc. If you know you've made a mistake, contact us as soon as possible, if the order has not yet been processed we can update it. We are not responsible for return shipping if the customer enters incorrect information.
Right now we only ship to Canada and the USA. We are working to add new countries to our network, so keep posted international friends.
It will take 3-5 business days to process your order plus the estimated shipping days for your country. However, on Design Den and pre-sale items the production time can be an additional 4-5 weeks.
SHIPPING IS FREE AFTER $50 - YOUR CART WILL AUTOMATICALLY ADJUST
2 Days = $15*
Pick Up = FREE
Orders are sent via Canada Post Xpresspost and can be tracked here.
* Depending on where you live in Canada, your shipping will cost $15 or less.
US customers are responsible for any duties or taxes incurred in the USA. These duties and taxes are non-refundable.
6 Days = $15*
Orders are sent via Canada Post Tracked Packet and can be tracked here.
* Shipping depends on region, you will be quoted shipping before entering credit card info.
Customers are responsible for any duties or taxes incurred. These duties and taxes are non-refundable.
14 Days = $39 - $55* (Select destinations)
Orders are sent via FedEx Tracked Packet and can be tracked here.
Returns & Exchanges
*PLEASE NOTE WE HAVE NEW COVID R/E POLICY*
For the foreseeable future we are offering 7 day exchange and return policy on unworn merchandise in our store and online. This includes sale and regular price merchandise. *underwear and jewellery are excluded*
We offer a period of 15 days from when you receive your item for returns/exchanges. If it has been longer than 15 days, unfortunately we will not be able to offer you a return or exchange.
In order to be eligible merchandise must not be washed, worn, or damaged. All original tags must be attached and It must also be in the original packaging.
Please note that until the Company receives the returned merchandise, you are responsible for any loss. We suggest emailing us at firstname.lastname@example.org with your tracking number to insure that we receive your return/exchange. The original shipping costs are non-refundable.
Please note the customer is responsible for all return/exchange shipping costs and that these are non-refundable.
Sale items are NOT eligible for a refund*
If you require any assistance or have any questions regarding a return, please e-mail email@example.com.
All returned items will be inspected and after this the refund will either be approved or rejected. We will let you know via email once this process is completed.
All refunds are issued to the original payment method. The credit may not appear immediately. Please allow a few days for the credit to process.
US customers are responsible for any duties or taxes incurred in the USA. These duties, taxes and shipping are non-refundable.
Please note: Original Shipping charge is non-refundable
Wrong Size? Wrong Colour? We can either exchange with you for the desired item (provided it is in stock), or issue you a store credit.
Please remember to email us your return/exchange request to firstname.lastname@example.org (please note your order number and tracking details for sent package) Duties and taxes for US customers are non-refundable.
Sale and Clearance
Unfortunately refunds and exchanges are only available on regular-priced items. Any sale and clearance items are not eligible.
Send your return/exchange package to:
Noble Motives Collective
1201 Franklin St. Vancouver, BC V6A1L2