Shipping, Returns & Exchanges
We want you to be overjoyed with your items. If the fit is wrong or you're otherwise unhappy with your order, we are here to help. In order to initiate a return, please contact us via email at email@example.com.
PLEASE NOTE CLEARANCE ITEMS (ANYTHING OVER 50% OFF ) ALONG WITH JEWELRY & UNDERWEAR ARE FINAL SALE
Once your order is processed and shipped you will receive a Shipping Notification email. If you have chosen in-store pickup, your order will be available for pickup within 2 business days.
Orders shipped directly to you will have a Canada Post tracking number in the shipping confirmation email. At this time the parcel is under the care of Canada Post and is guaranteed through them. Be sure to keep your shipping details in case further investigation is required.
Customs/Duties Disclaimer for International Customers
Caposhie is a proudly Canadian company. We ship from our warehouse located in beautiful Vancouver, BC. When you order from outside Canada, including the United States, your package may be subject to import duties or taxies levied once your order crosses the border into your country. Any additional charges for customs clearance are the customer's responsibility; Caposhie has no control over these charges and cannot predict what they may be, as they are charged by your government border control agency.
Customs policies vary significantly from country to country; please contact your local border control agency if you need more information. When ordering from Caposhie, you are considered to be the importer and must comply with all local laws and regulations of the country in which the products are received. Please be aware that all packages crossing international borders may be subject to being opened and inspected by customs authorities.
Return & Exchange Policy/ FAQ
we have adjusted our return policy during this time to ensure our guests feel safe.
guests can return an unworn item with proof of purchase within 7 days for a full refund all returned merchandise will get a time stamp and be held off the floor for 48 hours. For more on our response to COVID-19, click HERE.