We want you to be overjoyed with your items. If the fit is wrong or you're otherwise unhappy with your order, we are here to help. In order to initiate a return, please contact us via email at info@caposhie.com.
PLEASE NOTE CLEARANCE ITEMS (ANYTHING OVER 50% OFF ) ALONG WITH JEWELRY & UNDERWEAR ARE FINAL SALE
Order Process
Once your order is processed and shipped you will receive a Shipping Notification email. If you have chosen in-store pickup, your order will be available for pickup within 2-5 business days.
Orders shipped directly to you will have a Canada Post tracking number in the shipping confirmation email. At this time the parcel is under the care of Canada Post and is guaranteed through them. Be sure to keep your shipping details in case further investigation is required.
Shipping
Orders are sent via Canada Post Expedited Parcel:
SHIPPING IS FREE OVER ANY ORDER OF $50 | NO CODE NEEDED*
2 Days in British Columbia/4 days across Canada: $15 flat rate
FREE Pick up at any Caposhie Location
* free shipping is unavailable on special clearance sale weekends.
We will do our best to send our product across the globe - at this time, all shipping charges for International orders are calculated based on the items ordered and the shipping destination. Please email us at info@caposhie.com for an International shipping quote.
Customs/Duties Disclaimer for International Customers
Caposhie is a proudly Canadian company. We ship from our warehouse located in beautiful Vancouver, BC. When you order from outside Canada, including the United States, your package may be subject to import duties or taxies levied once your order crosses the border into your country. Any additional charges for customs clearance are the customer's responsibility; Caposhie has no control over these charges and cannot predict what they may be, as they are charged by your government border control agency.
Customs policies vary significantly from country to country; please contact your local border control agency if you need more information. When ordering from Caposhie, you are considered to be the importer and must comply with all local laws and regulations of the country in which the products are received. Please be aware that all packages crossing international borders may be subject to being opened and inspected by customs authorities.
Return & Exchange Policy/ FAQ
To initiate a return, please begin by emailing us the request at info@caposhie.com.
We ask that you send the item back to us in its original condition in its original packaging (or similar poly mailer - please do not mail back in paper envelope). In order to be eligible merchandise must not be washed, worn, modified, or damaged.
Because your return will most likely find a new home with someone else, all returned items will be inspected to ensure they are in resellable condition. We will let you know via email if there are any issues with your return.
All items must be in their original condition in the original packaging (or similar poly mailer - please do not mail back in paper envelope). In order to be eligible merchandise must not be washed, worn, modified, or damaged.
Sale items are eligible for exchanges only. Any purchases made during Black Friday, Cyber Monday and Boxing Day are final sale, and not eligible for return or exchange.
We offer a period of 15 days from when you receive your item, or when your item is delivered to one of our stores, for returns/exchanges. However, if you have extenuating circumstances, let us know.
Once you email us to initiate your return/exchange, we ask that we receive your package within two weeks.
Oops! We are a small business made up of a handful of very busy people, and this sometimes happens... please email us right away at info@caposhie.com and we will solve this for you as quickly as possible!
Because we run out of stock really quickly on popular items, DO NOT WAIT. Email us right away to let us know of our error - we would hate to run out of the proper item before we realize our mistake.
If you received the correct item and it isn't damaged or faulty, you pay the shipping costs for the return. This includes all return/exchange shipping costs, including customs and duties.
We subsidize shipping as much as we can for our wonderful customers, but if we were to pad our prices to accommodate the cost of paying for returns, our prices would have to go up for everyone - not just those who need to return or exchange.
If you are shipping from outside Canada, please mark your package as a warranty return or a return worth $0.00 - more info below.
If you require any assistance or have any questions regarding a return, please e-mail info@caposhie.com.
No, we do not! We subsidize shipping costs for our wonderful customers as much as we are able, and provide free shipping for qualifying orders, but we are unable to refund shipping costs on any returns and exchanges that are not due to faulty merchandise.
We subsidize shipping as much as we can for our wonderful customers, but if we were to pad our prices to accommodate the cost of paying for returns, our prices would have to go up for everyone - not just those who need to return or exchange.
CAPOSHIE COURIER
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