Shipping, Returns & Exchanges

We want you to be overjoyed with your items. If the fit is wrong or you're otherwise unhappy with your order, we are here to help. In order to initiate a return, please contact us via email at info@caposhie.com.

Order Process

Once your order is processed and shipped you will receive a Shipping Notification email. If you have chosen in-store pickup, your order will be available for pickup within 2 business days.

Orders shipped directly to you will have a Canada Post tracking number in the shipping confirmation email. At this time the parcel is under the care of Canada Post and is guaranteed through them. Be sure to keep your shipping details in case further investigation is required.

Shipping

Canada
US/International

Customs/Duties Disclaimer for International Customers

Caposhie is a proudly Canadian company. We ship from our warehouse located in beautiful Vancouver, BC. When you order from outside Canada, including the United States, your package may be subject to import duties or taxies levied once your order crosses the border into your country. Any additional charges for customs clearance are the customer's responsibility; Caposhie has no control over these charges and cannot predict what they may be, as they are charged by your government border control agency.

Customs policies vary significantly from country to country; please contact your local border control agency if you need more information. When ordering from Caposhie, you are considered to be the importer and must comply with all local laws and regulations of the country in which the products are received. Please be aware that all packages crossing international borders may be subject to being opened and inspected by customs authorities.

Return & Exchange Policy/ FAQ

What's the return process?
What's eligible to be returned?
How long do I have to return/exchange?
What if I got the wrong item?
Who pays for the return?
Do you refund shipping costs?
What is your price adjustment policy?

Noticed that an item you purchased is now on sale? We will honor price adjustments within 3 calendar days from the date you submitted your order. In order to do this, contact info@caposhie.com within that period to request a refund equal to the difference between the price you were charged and the current selling price. Please note that this price adjustment policy can only be claimed once for each order and excludes limited-time price reductions for special promotions, such as Black Friday and Cyber Monday.