Shipping, Returns & Exchanges

We want you to be overjoyed with your items. If the fit is wrong or you're otherwise unhappy with your order, we are here to help. In order to initiate a return, please contact us via email at info@caposhie.com.

Order Process

Ordering Tracking

Once your order is processed and shipped you will receive a Canada Post tracking number. At this time the parcel is under the care of Canada Post and is guaranteed through them. Be sure to keep your shipping details in case further investigation is required. Track your order here.

Incorrect Information

Once an order has been processed we are not able to add to the order or change the shipping options, address, etc. If you know you've made a mistake, contact us as soon as possible. If the order has not yet been processed we can update it. Peau De Loup is not responsible for return shipping if the customer enters incorrect information.

Shipping

Canada
USA
International

Customs/Duties Disclaimer for International Customers
Caposhie is a proudly Canadian company. We ship from our warehouse located in beautiful Vancouver, BC. When you order from outside Canada, including the United States, your package may be subject to import duties or taxies levied once your order crosses the border into your country. Any additional charges for customs clearance are the customer's responsibility; Caposhie has no control over these charges and cannot predict what they may be, as they are charged by your government border control agency.

Customs policies vary significantly from country to country; please contact your local border control agency if you need more information. When ordering from Caposhie, you are considered to be the importer and must comply with all local laws and regulations of the country in which the products are received. Please be aware that all packages crossing international borders may be subject to being opened and inspected by customs authorities.

Return & Exchange Policy

How long do I have?

We offer a period of 15 days from when you receive your item for returns/exchanges. However, if you have extenuating circumstances, let us know.

Once you email us to initiate your return/exchange, we ask that we receive your package within two weeks.

What's the return process?
What's eligible to be returned?
Who pays for the return?
What if I got the wrong item?
Do you refund shipping costs?

Returns/Exchange Address

Send your return/exchange package to:

Caposhie
1245 Frances St
Vancouver, BC
V6A 1Z4

Returns and exchanges can also be made in store.